We deliver high-quality home solutions directly to your door. Below is everything you need to know about how we get your order to you safely. 1. Shipping Methods & Rates We categorize our shipping based on the size and weight of the items: * Standard Parcel Shipping: (Juicers, Blenders, Audio, Air Fryers, Microwaves). Delivered via [Carrier Name, e.g., UPS/DHL/FedEx]. * Freight & Heavy Haul: (Refrigerators, Freezers, Washing Machines, Large TVs). Delivered via specialized appliance carriers. * Shipping Costs: Calculated at checkout based on weight and your delivery zone. 2. Delivery Timeline Once your order is confirmed, we follow this rigorous fulfillment process: | Phase | Small Appliances (Parcel) | Major Appliances (Freight) | |---|---|---| | Processing Time | 1–2 Business Days | 2–3 Business Days | | Transit Time | 3–5 Business Days | 5–10 Business Days | | Total Estimated Delivery | 4–7 Business Days | 7–13 Business Days | Note: Deliveries to remote or rural areas may require an additional 2–4 business days. 3. Large Appliance "White Glove" Delivery For major appliances (Fridges, Washers, etc.), the carrier will contact you via phone or SMS to schedule a 4-hour delivery window. * Access: Ensure your driveway and hallways are clear of obstructions. * Inspection: You must be present to sign for the delivery. * Installation: [Optional: State if you provide installation or if it is "Curbside Only"]. 4. Pre-Delivery Checklist (Crucial for Customers) To ensure a successful delivery, please verify the following before the truck arrives: * The Fit: Measure all doorways, hallways, and the final destination space. * The Path: Ensure there are no stairs or narrow turns the delivery team cannot navigate. * The Hookups: For washers and ice-maker fridges, ensure water lines and electrical outlets are ready and compatible. 5. Tracking Your Order As soon as your order leaves our warehouse, you will receive an email from support@globalaccessdistribution.com with a tracking link. * For Small Appliances, you can track the package in real-time. * For Major Appliances, the freight company will provide a reference number and a direct dispatch phone number. 6. Missing or Lost Packages If your tracking says "Delivered" but you haven't received the item: * Small Items: Check with neighbors or building security, then contact us within 24 hours. * Large Items: These require a signature; if you did not sign for it but it is marked delivered, contact us immediately at support@globalaccessdistribution.com.