Global Access Distribution | Return & Refund Policy
At Global Access Distribution, we understand that outfitting your home with the best appliances is an investment. If your purchase isn’t the right fit, we are committed to making the return process as clear and fair as possible.
1. Return Windows
* Small Appliances: (Juicers, Blenders, Air Fryers, Microwaves, Home Audio) – 30 Days from delivery.
* Major Appliances: (Refrigerators, Freezers, Air Conditioners, Washing Machines, Televisions) – 14 Days from delivery.
2. Condition Requirements
To be eligible for a return, the item must be:
* In its original packaging (including crates, foam, and pallets for large appliances).
* Complete with all manuals, accessories, and uninstalled hardware.
* In “Like New” condition. We cannot accept returns on appliances that have been installed, used (e.g., food placed in a fridge), or modified.
3. Large Appliance Logistics (The “Big Stuff”)
Because shipping major appliances (Refrigerators, Washers, ACs) involves specialized freight:
* Measuring Responsibility: It is the customer’s responsibility to ensure the appliance fits through doorways and in the designated space. Returns due to “fitment issues” are subject to restocking fees.
* Pickup Fees: For large items requiring freight pickup, the cost of return shipping will be deducted from your refund unless the item is defective.
4. Fees & Refund Structure
| Item Category | Condition | Refund Policy |
|—|—|—|
| Defective / Damaged | Any | 100% Refund + Free Pickup/Shipping |
| Small Appliances | Unopened | 100% Refund (Minus Shipping) |
| Small Appliances | Opened | 85% Refund (15% Restocking Fee) |
| Major Appliances | Unopened | 90% Refund (10% Restocking Fee) |
| Major Appliances | Opened/Installed | Case-by-case (Up to 25% Restocking Fee) |
5. Damaged & Defective Units (DOA)
Crucial: For large appliances and TVs, please inspect the box and the unit before the delivery driver leaves.
* If the box is visibly crushed or the unit is dented, refuse the delivery and contact us immediately.
* If hidden damage is found after unboxing, you must report it to support@globalaccessdistribution.com within 48 hours.
6. How to Initiate a Return
* Contact Us: Email support@globalaccessdistribution.com with your order number and photos of the item/packaging.
* Approval: We will issue a Return Merchandise Authorization (RMA) and instructions.
* Pickup/Shipping: For small items, we will provide a label. For major appliances, we will schedule a freight pickup date with you.
7. Manufacturer Warranty
After the initial return window has passed, your product is protected by the manufacturer’s warranty. Global Access Distribution is an authorized retailer, and we are happy to help you connect with the brand (e.g., LG, Samsung, Hisense) for repairs or service calls.